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Shanghai · on-site · since 2002

No in-house IT, and things keep breaking?
engineers come to youquote first

A flat monthly fee covers your computers, printers, network and Wi-Fi. Response times written into the agreement, remote-first support, English-speaking contact — one number to call instead of chasing individual engineers.

Book a visit 178-8794-2669
2002since 2002
30 minfastest arrival
0 ¥on-site diagnosis
90 daysrepair warranty
What we do

What the monthly plan covers

From a 5-person office to a 100-person company

Daily IT Support

Daily IT Support

HelpdeskRemote fixesOn-site visitsAccountsEmailSoftware

One number for everything. Most issues are solved remotely within the agreed response time.

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Emergency Response

Emergency Response

Agreed response timePriority levelsOn-call engineerAfter hoursSame dayEscalation

Faults are graded by impact, and the response time for each grade is written into the agreement.

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Network & Wi-Fi

Network & Wi-Fi

LANWi-FiFirewallVPNAccess controlGuest network

The whole network looked after: LAN, Wi-Fi, firewall, VPN and guest isolation.

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Servers & Backup

Servers & Backup

File serverBackupRecovery drillOff-site copyPermissionsAudit

Backups monitored and tested with a recovery drill, so a restore is not a gamble.

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Device Management

Device Management

Asset listLifecyclePatchingAntivirusWarranty trackingProcurement

Every device tracked from purchase to retirement, with patching and licence renewal handled.

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English-speaking Contact

English-speaking Contact

English coordinatorBilingual reportsVendor liaisonSoftware vendorsISP talksClear billing

An English-speaking coordinator fronts the service and deals with your software and ISP vendors for you.

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Common problems

What we are called about most often

The situations that push companies to outsource, and how we handle them

Everything stops

Server down, nobody can work

Graded as a top-priority fault, worked remotely first and on site the same day.

Slow office network

Sharing and printing crawl

Cabling, switching and addressing audited. Usually a configuration problem, not new hardware.

Email problems

Mail not sending or receiving

DNS, records and client configuration checked, with SPF and DKIM set up properly.

Nobody owns IT

Things break and nobody is responsible

A single number and a named coordinator, with response times in writing.

Ransomware scare

Files encrypted or strange activity

Isolate first, then restore from a tested backup. Prevention reviewed afterwards.

Onboarding a new hire

New starter needs a working setup

Accounts, email, laptop and permissions ready before their first day.

Uncontrolled costs

Every repair billed separately

A flat fee per device per month makes the IT budget predictable.

Vendor runaround

Software and ISP vendors blame each other

We take the calls, chase the vendors and report back in plain English.

Xuda Computer store
Shanghai Xuda Computer · on-site service in Shanghai since 2002
How to judge us

Cost, response and confidentiality — up front

One flat monthly fee

Priced per device per month, so the budget is predictable and nobody negotiates on every repair.

Response times in writing

Each fault grade has an agreed response time. If we miss it, you know the escalation path.

We optimise before we sell

Existing equipment is assessed first. If something can be tuned instead of replaced, we tune it.

Confidentiality in writing

An NDA is available, and privileged operations are logged for audit.

Price guide

A free IT health check before you commit to anything

Final cost follows the site audit and the device count

✓On-site diagnosis free, no call-out fee ✓Quoted before any work, price does not move ✓Nothing to pay unless it is fixed
ItemGuide priceNote
IT health checkFreeFull audit of devices, network and backup before you sign
Monthly plan (per device)Most chosen¥50–150Helpdesk, remote support and on-site visits
On-site visit outside plan¥150–300Half-day rate, quoted before booking
Project workQuotedFixed price per project, agreed in writing
Emergency call-outIncludedTop-priority faults inside the plan at no extra cost
Backup setupQuotedLocal plus off-site, with a tested recovery drill
These are guide prices for common jobs, not a final quote. Board-level and recovery work varies by model and by how far the fault has gone. You get the itemised breakdown face to face, and you can walk away at no charge.

Hand your IT over and get back to work

Free IT health check · flat monthly fee · response times in writing

178-8794-2669

Prefer to type? Tap WeChat above to copy our ID, then message us in English — we usually reply within 30 minutes.

Leave your details,
we call back

Tell us what is wrong and when suits you. An English-speaking coordinator will call you back.

✓On-site diagnosis free, no call-out fee
✓Quoted before any work, no hidden costs
✓Nothing to pay unless it is fixed
✓90-day repair warranty

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How it works

How it works

From the first call to paying

Free IT health check

We audit your current devices, network and backup setup at no charge.

Monthly plan agreed

A flat monthly fee per device, with response times written into the agreement.

Remote-first support

Most issues are solved remotely within the agreed response window.

On-site when needed

Hardware faults are handled on site by the nearest engineer.

Quarterly report

You get a plain-language report on what broke and what to replace next.

Recent jobs

Recent jobs

Real call-outs, with what we found and what it cost

Trading office · Hongqiao 11 people, no IT owner, constant small failures
Trading office · Hongqiao

11 people, no IT owner, constant small failures

Plan taken on for 14 devices. Response times agreed, monthly report introduced.

Downtime down sharply in two months
Foreign school office · Xujing Needed someone who could explain things in English
Foreign school office · Xujing

Needed someone who could explain things in English

English-speaking coordinator assigned, all reports and invoices issued bilingually.

No more language friction
Design studio · Changning Server down on a Friday afternoon
Design studio · Changning

Server down on a Friday afternoon

Restored from the tested backup the same day, then the backup strategy rewritten.

Back to work in 3 hours
Logistics firm · Jiading IT spend unpredictable and rising
Logistics firm · Jiading

IT spend unpredictable and rising

Flat fee per device agreed, old machines tuned instead of replaced.

Budget predictable, three machines saved
FAQ

Questions we get asked most

01

Do you have English-speaking staff?

Yes. An English-speaking coordinator is your single contact, and reports and invoices can be issued in English.

02

How is the monthly fee calculated?

Per device per month, after a free audit of what you actually have. The number is fixed in the agreement.

03

What response time do you promise?

Each fault grade has an agreed response time written into the agreement, with an escalation path if we miss it.

04

Do I have to sign a long contract?

Agreements run monthly or annually. We would rather you stay because the service works.

05

Can you work with our existing software vendors?

Yes. We deal with your software, ISP and hardware vendors so you do not have to.

06

What if we need help outside office hours?

After-hours and weekend cover can be included in the plan for a small addition.

Coverage

Where we cover

Pick your area — every area has its own page with local coverage

HuangpuAll 16 districts→ XuhuiAll 16 districts→ ChangningAll 16 districts→ Jing'anAll 16 districts→ PutuoAll 16 districts→ HongkouAll 16 districts→ YangpuAll 16 districts→ MinhangAll 16 districts→ BaoshanAll 16 districts→ JiadingAll 16 districts→ PudongAll 16 districts→ JinshanAll 16 districts→ SongjiangAll 16 districts→ QingpuAll 16 districts→ FengxianAll 16 districts→ ChongmingAll 16 districts→
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