Fengxian, Fengxian, Jinhui Town. Response times written into the agreement, remote-first support, English-speaking contact — describe what you see and we send the nearest engineer. We arrive with tools and common spare parts, diagnose first and quote before we touch anything.
Paying is fine. Not knowing what you are paying for is not. This is how we have always worked.
One number for everything. Most issues are solved remotely within the agreed response time.
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Faults are graded by impact, and the response time for each grade is written into the agreement.
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The whole network looked after: LAN, Wi-Fi, firewall, VPN and guest isolation.
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Backups monitored and tested with a recovery drill, so a restore is not a gamble.
Book nowGraded as a top-priority fault, worked remotely first and on site the same day.
Cabling, switching and addressing audited. Usually a configuration problem, not new hardware.
A single number and a named coordinator, with response times in writing.
Accounts, email, laptop and permissions ready before their first day.
A flat fee per device per month makes the IT budget predictable.
We take the calls, chase the vendors and report back in plain English.
Final cost follows the site audit and the device count
| Item | Guide price | Note |
|---|---|---|
| IT health check | Free | Full audit of devices, network and backup before you sign |
| Monthly plan (per device)Most chosen | ¥50–150 | Helpdesk, remote support and on-site visits |
| On-site visit outside plan | ¥150–300 | Half-day rate, quoted before booking |
| Project work | Quoted | Fixed price per project, agreed in writing |
| Emergency call-out | Included | Top-priority faults inside the plan at no extra cost |
| Backup setup | Quoted | Local plus off-site, with a tested recovery drill |
We audit your current devices, network and backup setup at no charge.
Most issues are solved remotely within the agreed response window.
Hardware faults are handled on site by the nearest engineer.
You get a plain-language report on what broke and what to replace next.
Real call-outs in this area
Plan taken on for 14 devices. Response times agreed, monthly report introduced.
Downtime down sharply in two months
English-speaking coordinator assigned, all reports and invoices issued bilingually.
No more language friction
Restored from the tested backup the same day, then the backup strategy rewritten.
Back to work in 3 hoursYes. Jinhui Town sits inside Fengxian, which our engineers cover daily. On-site diagnosis is free, the quote is itemised, and nothing starts until you approve it.
Yes. We deal with your software, ISP and hardware vendors so you do not have to.
Often the same day, and within about 30 minutes when an engineer is already nearby. We confirm a time window before you book, so you are not left waiting at home.
Per device per month, after a free audit of what you actually have. The number is fixed in the agreement.
Tell us what is wrong and when suits you. We diagnose first, quote second, and only start once you say go.
Free IT health check · flat monthly fee · response times in writing
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Communities and streets in the same area, all as easy to reach